Terms of Service

Agreement to Terms

By accessing or using the Hometown Roofing & Restoration ("we," "our," or "us") website, services, or SMS messaging program, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access our website or use our services.

SMS/Text Messaging Terms (TCR Compliant)

The following terms govern the SMS/text messaging program operated by Hometown Roofing & Restoration ("Program"). By opting in to our messaging program, you agree to these terms in addition to our general Terms of Service.

Program Description

Hometown Roofing & Restoration offers an SMS messaging program that sends the following types of messages to opted-in subscribers:

• Appointment reminders and scheduling confirmations
• Service updates and project status notifications
• Estimate and quote follow-ups
• Customer service communications
• Promotional offers and seasonal specials

Opt-In & Consent

By checking the SMS consent checkbox on any of our web forms, submitting your phone number through our website, or texting a keyword to our business number, you are providing your prior express written consent to receive recurring SMS/text messages from Hometown Roofing & Restoration at the phone number you provided. Consent is not a condition of purchase or receiving services. You may opt in through:

• Checking the consent checkbox on our website forms (e.g., Get a Quote, Free Assessment)
• Submitting your phone number via our website contact forms
• Texting a keyword (e.g., JOIN) to our business phone number
• Verbally consenting during a phone call or in-person interaction (documented by our team)

Message Frequency

Message frequency varies based on your interactions with us, the services you request, and any active projects. You may receive up to 10 messages per month. Recurring messages may be sent for appointment reminders and service follow-ups.

Message & Data Rates

Message and data rates may apply. Please contact your mobile carrier for details about your text messaging plan and any charges that may apply.

Opt-Out / How to Unsubscribe

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After texting STOP, you will receive a one-time confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us. If you wish to re-enroll, you may opt in again through any of the methods listed above.

Help / Customer Support

For help or assistance with our SMS messaging program, you can:

• Reply HELP to any message you receive from us
• Call us at (830) 428-2820
• Email us at info@hometownroofingtx.com
• Visit our website at www.hometownroofingtx.com

Supported Carriers

Our SMS program is supported on all major U.S. mobile carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, and their affiliates. Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile carrier.

Privacy & No Sharing of Data

We take your privacy seriously. Your phone number, opt-in status, and text messaging opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Your information will only be used by Hometown Roofing & Restoration to communicate with you about our services and your account. For full details on how we collect, use, and protect your personal information, please review our Privacy Policy.

Consent Revocation & Data Retention

You may revoke your consent to receive SMS messages at any time by texting STOP or by contacting us directly. Upon revocation, we will cease sending messages within 24 hours. We retain opt-in consent records (including timestamp, source, and message purpose) for a minimum of five (5) years or as required by applicable law to demonstrate compliance with federal and state regulations (TCPA, CTIA, FCC).

TCPA Compliance

Our SMS messaging program is operated in compliance with the Telephone Consumer Protection Act (TCPA), the rules and regulations of the Federal Communications Commission (FCC), CTIA Messaging Principles and Best Practices, and The Campaign Registry (TCR) 10DLC requirements. We obtain prior express written consent before sending any marketing or promotional text messages, and prior express consent for informational messages.

Services

Hometown Roofing & Restoration provides roofing, exterior, and restoration services. All services are subject to a separate written agreement or contract that will outline specific terms, pricing, and scope of work.

• Estimates and quotes are valid for 30 days unless otherwise stated
• Final pricing may vary based on actual conditions discovered during work
• All work is subject to scheduling availability and weather conditions
• Permits will be obtained where required by local regulations

Website Use

When using our website, you agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the website
• Use the website to transmit any harmful or malicious code
• Collect or harvest any information from the website without authorization
• Use the website in any way that could damage or impair its functionality

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Hometown Roofing & Restoration or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Warranties and Guarantees

Specific warranties for our work will be outlined in your service agreement. Generally:

• Manufacturer warranties vary by product and will be provided with your materials
• Workmanship warranties cover installation defects for the specified period
• Warranty claims must be submitted in writing
• Warranties may be voided by improper maintenance or unauthorized modifications

Limitation of Liability

To the fullest extent permitted by law, Hometown Roofing & Restoration shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Insurance Claims

When we assist with insurance claims:

• We provide documentation and meet with adjusters as a service to our customers
• We do not guarantee insurance claim approval or any specific claim amount
• Final approval and payment amounts are determined by your insurance company
• You are responsible for paying any deductibles and non-covered amounts

Dispute Resolution

Any disputes arising from these terms or our services will be resolved through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in accordance with Texas law, unless otherwise specified in your service agreement.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website or our SMS messaging program constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Service, please contact us:

• Phone: (830) 428-2820
• Email: info@hometownroofingtx.com
• Address: 6200 UTSA Blvd Suite 201, San Antonio, TX 78249