Privacy Policy

Hometown Roofing & Restoration (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website at https://www.hometownroofingtx.com, submit information through our online forms, communicate with us by phone, email, text message, or social media, or otherwise interact with our company.

By using our website or providing your information to us, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Mobile and/or telephone number
• Property address
• Mailing address (if applicable)
• Information related to roofing inspections, insurance claims, estimates, repairs, roof replacements, water mitigation, and other restoration services
• Photographs, documents, or other information you choose to provide
• Any information submitted through our contact forms, quote request forms, online chat, social media, or customer service communications

Automatically Collected Information:

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• General geographic location based on your IP address
• Website usage and interaction data

We may use cookies, pixels, analytics tools, and similar technologies to improve website performance, enhance your browsing experience, measure the effectiveness of our marketing campaigns, and better understand how visitors use our website.

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How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests for information.
• Schedule roof inspections, appointments, and consultations.
• Prepare estimates and proposals.
• Provide roofing, restoration, water mitigation, and related services.
• Communicate regarding your project, including scheduling, status updates, and completion notifications.
• Send estimate follow-ups and customer service communications.
• Process invoices, payments, and other billing-related communications.
• Respond to warranty requests and service inquiries.
• Improve our website, services, customer experience, and internal business operations.
• Comply with legal obligations and protect our legal rights.
• Send promotional emails, text messages, newsletters, or other marketing communications where permitted by law and where you have provided any required consent.

We do not sell your personal information to third parties.

SMS Communications

If you voluntarily provide your mobile phone number and consent to receive text messages through our website, online forms, lead forms, customer service representatives, or other authorized communication methods, you may receive SMS messages from Hometown Roofing & Restoration.

These messages may include:

• Appointment confirmations and reminders
• Inspection scheduling
• Estimate notifications and follow-ups
• Project updates
• Service notifications
• Billing and payment reminders
• Customer support communications
• Transactional messages (appointment confirmations, reminders, service updates)
• Promotional offers and marketing messages,(marketing offers, announcements, educational content), where you have expressly consented to receive them.

Message frequency may vary depending on your interactions with our company.

Message and data rates may apply based on your wireless carrier's plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly using the contact information provided in this Privacy Policy.

Your consent to receive SMS messages is voluntary and is not a condition of purchasing any goods or services from Hometown Roofing & Restoration.

SMS consent is not sold, shared, rented, or disclosed to third parties or affiliates for their own marketing purposes.

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Information Sharing

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only as necessary to operate our business and provide our services, including with:

• Trusted vendors and service providers that assist with website hosting, customer relationship management (CRM), scheduling, payment processing, text messaging, email communications, marketing, analytics, or other business operations.
• Insurance carriers, adjusters, suppliers, subcontractors, or other parties when necessary to provide requested services or complete your project.
• Government agencies, law enforcement, or other parties when required by law or to protect our legal rights.

All third-party service providers are expected to protect your information and use it only for the services they provide on our behalf.

Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

While we take reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain appropriate business records. When personal information is no longer needed, we will securely delete or dispose of it in accordance with our record retention practices.

Cookies and Tracking Technologies

Our website may use cookies, pixels, web beacons, and similar technologies to:

• Improve website functionality and performance.
• Remember your preferences.
• Analyze website traffic and visitor behavior.
• Measure the effectiveness of advertising campaigns.
• Enhance your overall user experience.

We may also use third-party services such as Google Analytics, Google Ads, Meta Pixel, or similar technologies to better understand website usage and improve our marketing efforts.

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain website features or functionality.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Hometown Roofing & Restoration. We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review the privacy policies of any external websites you visit.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where permitted by law.
• Withdraw your consent to receive marketing communications.
• Opt out of promotional emails or text messages at any time.
• Request additional information regarding how your personal information is collected, used, or shared.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us:

Hometown Roofing & Restoration

• San Antonio, Texas, United States
• Phone: (830) 428-2820
• Email: info@hometownroofing.com
• Website: www.hometownroofing.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or the services we provide. Any revisions will be posted on this page with a revised Effective Date. Your continued use of our website after changes become effective constitutes your acceptance of the updated Privacy Policy.